Ever since Amazon was launched, a vendor had the choice to both subject a refund inside 48 hours of receiving a return.
They may additionally supply the customer a alternative copy of their merchandise at any time, however normally after the unique merchandise was returned.
This spring, Amazon made a shock announcement on the boards.
As eCommerceBytes reported, sellers had been requested to be prepared from Apr. 15 to ship free alternative models as quickly as consumers returned their gadgets.
In some instances, they’d even be anticipated to forgo the return altogether.
After a flurry of feedback from confused sellers, Amazon retitled and up to date the thread.
In line with eCommerceBytes, the replace made one factor clear.
It solely applies to MFN and SFP gadgets the place the vendor has that variety of models in inventory, and in the identical Merchandise can solely be listed on Amazon if… More.
Sadly, this didn’t do a lot to fulfill sellers’ worries.
The very fact is consumers can now go for a alternative as a substitute of a refund, with out scrutiny.
Additionally, Amazon made a one-sided choice and took it upon itself to grant these requests.