Amazon Vendor Information XI 2021 – amazonnewstoday

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CSBA Rewards

As talked about in final month’s version of the Digest, Amazon launched Customer Service by Amazon (CSBA), a free or discounted buyer help service for self-fulfilled orders.

To be eligible, sellers should keep a VTR of 95% and a pre-paid return label (APRL) price of 95% no less than.

The month-to-month CSBA fee rate is charged based mostly on the variety of self-fulfilled items shipped previously three months and the queries they generated, aka the Contact per Unit (CPU) price.

This CPU is shared with sellers initially of every month. The rate card is as follows:

  • $0.1/self-fulfilled shippied unit if the CPU is 5% or much less, so if Amazon will get fewer than 50 queries for each 1,000 orders the vendor shipped over the earlier three months.
  • $0.25/self-fulfilled shipped unit if the CPU is 5%-15%.
  • $0.5/self-fulfilled shipped unit if the CPU is 15%-30%.
  • $0.7/self-fulfilled shipped unit for a CPU of greater than 30%.
    $0.25/self-fulfilled shipped unit if the CPU is unknown or unreliable.

For a restricted time, Amazon introduced that sellers who additionally keep a Contact per Unit (CPU) price of 5% or much less each month will qualify free of charge CSBA.

Those that don’t will get a reduction of 15%-50%, relying on their CPU tier.