What Sellers Must Know About The SAFE-T Declare Program


The SAFE-T Declare program is Amazon’s response to refund considerations, and it permits sellers to enchantment unjustified Amazon-issued refunds to consumers. 

We all know that Amazon focuses on delivering nice customer support and desires to please clients as a lot as doable. Naturally, it expects third-party sellers to do the identical.

Amazon’s customer-centric method contains its Return and Refund Coverage program.

This doesn’t imply that each one sellers are required to just accept each refund declare submitted by a buyer.  It’s a reality, nevertheless, that untrustworthy consumers can make the most of refunds. Scammers can “earn” cash earlier than sellers know what they returned.

On this submit, we’ll let you know how you can use the SAFE-T Claims program in your favor. Let’s dive proper in!

What’s a SAFE-T Declare?

SAFE-T Declare stands for Vendor Assurance for Ecommerce Transactions. This characteristic permits sellers to request reimbursement appeals from Amazon.

Manufacturers can undergo losses because of points associated with the Easy Ship or Self Ship program. Gadgets could arrive broken to the warehouse, and sellers are unable to resell them.

In one other situation, manufacturers obtained the mistaken merchandise or a broken product. This may very well be because of a cargo confusion, and even because of a buyer’s use of the product.

The issue is that, when clients return merchandise to sellers, Amazon ensures they get an automatic refund.

However what occurs if manufacturers obtain a unique merchandise or a broken product?

In this case, sellers can file a SAFE-T Declare to enchantment the refund.

When a vendor information a SAFE-T Declare, Amazon evaluations the request and points a verdict. If the model proves that the return isn’t its fault, then the refund will get cancelled.

Be aware you could submit a SAFE-T Declare solely after the shopper’s been refunded. But when the declare favors the vendor, {the marketplace} will then reimburse the model.

The restitution is the same as the product’s honest market worth, and it’ll stand as the complete, ultimate settlement kind Amazon for the precise SAFE-T declare.

The best way to File a SAFE-T Declare

Now, let’s have a look at how one can file and handle Amazon SAFE-T Claims.

The method is kind of easy, right here’s what you should do:

  1. Log into Vendor Central and go to the “Orders” tab.
  2. Click on on “Handle SAFE-T Claims” and go to “File a New SAFE-T Declare.”
  3. Submit the precise product order ID and click on on “Examine Eligibility.”

Keep in mind, you’ll be able to solely request a SAFE-T declare after the shopper’s been refunded.

You could have 7 days to file all SAFE-T Claims, from the second the order seems as “returned/delivered to the vendor”.

If Amazon deems the SAFE-T Declare as eligible for evaluation, you should submit all of the declare’s particulars as follows:

  1. Submit your causes for submitting the declare, together with the next information:
    1. photos displaying the four sides of the product out
    2. a photograph of the packaging
    3. photos of the tax bill with the IMEI or serial quantity. You could file one on the shopper’s bill, and one other on the bill out of your distributor/vendor.
  2. Describe an in depth declare within the description field.

SAFE-T Communication Heart

 In 2017, when this system was launched, sellers needed to e mail Amazon forwards and backwards to resolve a SAFE-T declare.

Fortunately, these days the method has grow to be rather a lot smoother.

{The marketplace} launched the SAFE-T Communication Heart on July 15, 2021. The brand new hub is offered by means of Vendor Central.

The SAFE-T Communication Heart is the purpose of contact for all claim-related points. Right here, sellers can file and evaluation the standing of every SAFE-T Declare they undergo Amazon.

Sellers can entry the SAFE-T Communication Heart. by means of Vendor Central. They simply need to go to “Handle SAFE-T Claims,” and click on on “View Messages.”

That is the place the place you’ll be able to verify all invoices concerning particular claims. You may also add related attachments and enchantment resolved claims.

The best way to View the Standing of a SAFE-T Declare

As soon as the SAFE-T Declare is filed, you’ll be able to evaluation all data associated to the method within the SAFE-T Communication Heart. 

Use the SAFE-T Declare ID to verify its standing. You may also submit the Order ID, RMA ID or ASIN.

Claims and messages characteristic status-related tabs to ease navigation. For instance:

  • Awaiting Vendor Response
  • Underneath Investigation
  • Resolved

The best way to Reply to a SAFE-T Declare

Amazon takes round 7 enterprise days to reply to a declare. {The marketplace} could ask you to submit further paperwork to evaluation the SAFE-T Declare.

If that’s the case, you’ve gotten three enterprise days to add the info. Keep in mind to submit all data by means of the SAFE-T Communication Heart. 

SAFE-T Declare Appeals

Manufacturers have the chance to enchantment resolved SAFE-T claims. To take action, use the “reply” possibility for the precise declare, within the SAFE-T Communication Heart.

You could have 5 enterprise days (from the final decision date) to make an enchantment.

SAFE-T Declare Reimbursements

If a SAFE-T Declare is permitted by Amazon, you’ll be able to verify the reimbursement course of within the “Funds” part of the “Reviews” tab.

There are two important grounds the place sellers can request reimbursements: 

  • Product is broken by Amazon throughout onward or return transit
  • The merchandise isn’t returned in its authentic package deal

Amazon will then reimburse a product, in any of the next circumstances:

  • The returned merchandise isn’t delivered to the vendor 1 month after the refund date.
  • The product is deemed as “Broken” or “Broken-disposed-off” by Amazon/LSP. The reimbursement can quantity to 40% of the merchandise’s worth, minus charges.
  • Gadgets are misplaced by amazon. On this case, {the marketplace} will reimburse 100% of the merchandise worth, minus relevant charges.

Last Ideas

It’s not simple to plead in opposition to an Amazon-issued refund. However with SAFE-T Declare, sellers can enchantment unjustified rebates, and shield their manufacturers.

Sadly, Amazon scammers are a hazard of {the marketplace}, and you may’t at all times be sure that return objects received’t get broken throughout cargo.

Nonetheless, sellers shouldn’t be held chargeable for third-party points.

The SAFE-T Declare program is a stable step from Amazon to guard sellers. This system could also be a key asset for sellers within the near-future. Though it doesn’t eradicate threat, it decreases them to a controllable diploma.

After all, one of the best apply for sellers is to keep away from refunds altogether. Make sure that to at all times ship a stellar service to clients, and supply nice merchandise and achievement.

That is the way you’ll minimize down refunds to zero.


Esteban Muñoz is an search engine marketing copywriter at AMZ Advisers, with a number of years’ expertise in digital advertising and marketing and e-commerce. Esteban and the AMZ Advisers crew have been in a position to obtain unbelievable development on the Amazon platform for his or her shoppers by optimizing and managing their accounts and creating in-depth content material advertising and marketing methods.